Fern Lily Designs
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Contact Us

 
 
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Need assistance? Fill out the form below and you will receive a response within two business days. 

 
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Press/Vendor INQUIRIES

Would you like to carry to learn more about Fern Lily Designs or carry Fern Lily Designs' products in your store?

email: matthew.stevens@fernlilydesigns.com

 
 

Fern Lily Designs
760 A Street, Unit #934
Springfield, OR 97477

Tel. +1 541 286 7575
E.  matthew.stevens@fernlilydesigns.com

Please note that this is not a physical store address - it is only a mailing address. 

 

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Phone / E-mail Hours

M-F

10AM - 5PM (PT)

We answer e-mail's and phone calls between the hours of 10AM-5PM (PT) Monday-Friday. Please note it can take us up to 24 hours to respond to calls or messages. 


Order Processing

We process orders throughout the week Sunday-Saturday at varying times. At this time we do not keep large stocks of our products - most are made to order. Please allow 3-5 days for your order to be processed. You will receive a confirmation email upon placement of your order, and again when your order has been shipped. 


Shipping

Orders are shipped Monday - Friday before 3PM (PT.) Your delivery time will vary depending on the shipping method selected. There is a flat $5 fee + $0.10 per item for First Class Mail (3-4 Business Days) and a flat $10 fee + $0.10 per item for Priority Mail (1-3 Business Days.) When your order is shipped, you will receive a USPS tracking number via the email you provided for your purchase.

For full details regarding all of our store policies, please go here.