Fern Lily Designs
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Policies

Copyright

Fern Lily Designs

Everything found on www.fernlilydesigns.com is copyrighted material. All Rights Reserved © 2017-2018. Fern Lily Designs. I.e any unauthorized distribution, alteration, or use is strictly prohibited.

Spoonflower - Fern Lily Designs Studio

All fabric, wallpaper, and wrapping paper in Fern Lily Designs' Spoonflower Studio is available under a Creative Commons: Attribution (CC BY) license. I.e you may distribute, build upon, edit, and use any of the items available provided that you give appropriate credit. We would love to see any crafts, etc. that you make - share with us on social media!

 

 

Hours

Customer Relations

Monday - Friday 

10AM-5PM (PT)

 

Holiday Hours

We are closed for all U.S. Federally observed holidays. In addition, we are closed every year December 23rd-26th. Shipping deadlines for the holiday season will be posted each year on the 'Announcements' page. This is where information about any additional closures will be posted. 

Please note that our online store is always open and you can place orders at anytime. Closures only affect the fulfillment of orders and our response to phone call and e-mails.

Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for www.fernlilydesigns.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1.      What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

2.      What choices are available to you regarding the use of your data.

3.      The security procedures in place to protect the misuse of your information.

4.      How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, product/service orders, or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about changes to this privacy policy.

Orders 
We request information from you on all our order forms. To purchase from us, you must provide contact information (e.g. name, address, e-mail address, & phone number) and financial information (e.g. credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Any physical records produced (e.g copies of invoices that contain your address) will be kept for one year before being disposed of confidentially.

Customer Accounts

You have the ability to create a customer account on fernlilydesigns.com. Creating a customer account allows you to save and update your billing & shipping information, view orders, and create your own secure password. Customer accounts are not required to make a purchase on this website, and creating a customer account is completely voluntary. Any information stored in your customer account will only be used to respond to a contact from you or to fulfill your order.

Please note that you are only able to save credit card information to your account. At this time, if you are using ApplePay or PayPal to complete your purchase, you will not be able to save your payment information to your account.

E-Newsletter

You may choose to sign-up for our monthly e-newsletter to receive exclusive offers and promotions. Your participation is completely voluntary and can be canceled at anytime by emailing support@fernlilydesigns.com. Information requested may include contact information (e.g. name and email address.)

Surveys and Contests

Throughout the year, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

·         See what data we have about you, if any.

·         Change/correct any data we have about you.

·         Have us delete any data we have about you.

·         Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Links 
This website contains links to other sites. Please note that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Cookies 
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, web host). However, we have no access to or control over these cookies.

 

 

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately

via telephone at 541-286-7575 or by emailing matthew.stevens@fernlilydesigns.com.

Refunds

All sales are final unless the product arrives damaged. 

Shipping

Orders are shipped Monday - Friday before 3PM (PT.) Your delivery time will vary depending on the shipping method selected. There is a flat $5 fee for First Class Mail (3-4 Business Days) and a flat $10 fee for Priority Mail (1-3 Business Days.) When your order is shipped, you will receive a USPS tracking number via the email you provided for your purchase. Stand alone prints are mailed flat, or in a sturdy packing tube. We will ship your order in the smallest quantity of packages to ensure the safe arrival of your purchase.

**We currently only ship to the United States, we will be expanding to more countries soon!